WHY CHOOSE TODAY!
Computer Setup
Assistance with setting up new computers, including hardware installation, software configuration, and network setup.
Troubleshooting and Technical Support
Help with diagnosing and fixing issues with computers, laptops, printers, routers, and other devices.
Virus and Malware Removal
Assistance in removing viruses, malware, and other security threats from computers and ensuring a secure operating environment.
Data Backup and Recovery
Support in creating backups of important data and recovering lost or deleted files.
Home Network Setup
Assistance in setting up and configuring home networks, including routers, Wi-Fi setup, and network security.
Wireless Network Optimization
Optimizing Wi-Fi networks for better coverage, speed, and reliability.
Smart Home Device Integration
Assistance in setting up and configuring smart home and home security systems.
Software Installation and Updates
Help with installing and updating software applications, operating systems, and drivers
Data Transfer and Migration
Assistance in transferring data from old devices to new ones or migrating data between different platforms.
Home Media Center Setup
Help with setting up media centers, including smart TVs, streaming devices, and home theater systems.
Email and Cloud Services
Support in setting up and configuring email accounts, cloud storage services, and synchronization across devices.
Mobile Device Support
Assistance with setting up and troubleshooting smartphones, tablets, and other mobile devices.
Parental Controls and Internet Safety
Helping parents set up parental controls and implement internet safety measures for their children.
Technology Purchasing Advice
Providing recommendations and guidance on purchasing new technology products and devices.
CCTV Installation
Setting up and configuring closed-circuit television (CCTV) systems for home security, including camera installation, wiring, and remote access setup.
Network Cabling
Installation and organization of structured network cabling for improved connectivity and data transfer within the residence.
PABX installation
Installing and configuring Private Automatic Branch Exchange (PABX) systems for telephone communication within the home, including extensions and call routing.
FREQUENTLY ASK QUESTIONS
General:
- Fill-up application form
- Contact NOW Fiber Air hotline (+632)7799-77-00 local 157 or any of the following mobile numbers, 09178698679, 09178168781, 09175127321, 09175638965, 09083138681, and 09178123608,
- Email us at customerservice@now-corp.com.
Online support shall be provided with the customer during operating hours from 8:00AM to 5:00PM. 24/7 Customer support shall also be provided to raise any concerns about the technical services rendered.
Payment requirement:
50% deposit upon confirmation of order
50% full payment upon completion of service.
Payment can be deposited or transferred to any bank account of Now Corporation. Bank details will be included in the conformation of the order, or it will be provided by Customer Service Representative.
Yes, however, there will be additional charges for transportation to be added to the standard rates.
Order for any services shall be booked at least 48 hours before the requested date of on-site service and 24 hours for off-site.
Yes, special rate is provided to existing NOW Fiber Air Customers.
Troubleshooting and Technical Support:
- Fill-up application form
- Contact NOW Fiber Air hotline (+632)7799-77-00 local 157 or any of the following mobile numbers,09178698679, 09178168781, 09175127321, 09175638965, 09083138681, and 09178123608,
- Email us at customerservice@now-corp.com.
Our technical support is available from Monday to Friday, 8:00 AM to 5:00 PM
The resolution time depends on the complexity of the problem. We aim to resolve most issues within 24 to 48 hours.
Yes, we provide remote troubleshooting to resolve certain issues quickly without the need for an on-site visit.
Absolutely, we offer on-site support for more complex issues that cannot be resolved remotely.
Network Cabling:
Yes, we provide professional network cabling services to ensure reliable and efficient data connectivity.
We offer various types of cabling, including Ethernet, fiber optic, and structured cabling solutions.
We use high-quality cables and conduct thorough testing to ensure optimal network performance and reliability.
Absolutely, we can design and implement cabling solutions for both small offices and large commercial spaces.
Yes, we ensure proper cable management to minimize clutter and maintain a clean and organized network setup.
Software Installation and Updates:
Yes, we can help install and configure various software applications, tailored to your specific needs.
Yes, we ensure your software remains up to date with the latest patches and updates to enhance security.
If you encounter any issues with installed software, you can contact our help desk for troubleshooting.
We can install and set up various operating systems on your devices for seamless performance.
Data Backup and Recovery:
We recommend regular backups, depending on your data’s criticality, with daily or weekly backups being common.
We can set up local and cloud-based backup solutions tailored to your needs to ensure data redundancy and safety.
We implement reliable backup strategies and conduct periodic recovery tests to ensure data recoverability.
Yes, in case of data loss, we will use our backup systems to recover your data to the most recent version.
CCTV Installation:
Yes, we provide professional CCTV camera installation for homes and businesses with optimal camera placement.
We offer a variety of CCTV systems, including IP cameras, NVRs, DVRs, and can customize a solution for you.
Yes, we can set up remote monitoring, allowing you to view CCTV footage from your smartphone or computer.
Absolutely, we can integrate CCTV systems with your network or smart home devices for seamless management.
Wireless Network Optimization:
Yes, we can analyze your home or office layout and make adjustments to optimize Wi-Fi coverage.
We can recommend Wi-Fi routers and access points with advanced features to improve your network’s speed.
Absolutely, we optimize Wi-Fi channels to minimize interference and maximize the network’s performance.
Yes, we troubleshoot and resolve Wi-Fi connectivity problems to ensure a smooth and uninterrupted experience.
Email and Cloud Services:
Yes, we can help you set up and configure email accounts for individuals or businesses using custom domains.
We support various cloud platforms, including AWS, Azure, Google Cloud, and can provide migration assistance.
We’ll guide you on using cloud storage services and installing their apps for easy access across devices.
Yes, we prioritize email and cloud security, implementing encryption and access controls for data protection.
Parental Controls and Internet Safety:
Yes, we can help you configure parental controls on computers, mobile devices, and home network appliances.
Parental controls limit access to inappropriate content, ensuring a safer online experience for children.
Yes, we’ll set up safe browsing filters to block access to harmful websites and protect young users.
Yes, we provide advice on internet safety and educate parents and users on responsible online behavior.
Computer Setup:
Yes, we offer professional computer setup and installation services for both desktops and laptops.
Our setup includes hardware assembly, operating system installation, driver updates, and software configuration.
Yes, we can transfer your data, documents, and settings from your old computer to the new one during setup.
Certainly, we install and configure software based on your preferences and specific business requirements.
Yes, we offer post-setup assistance to ensure your computer is functioning optimally and answer any queries.
Home Network Setup:
Yes, we can design and install a complete home network that meets your connectivity and device needs.
We will recommend the necessary routers, switches, and access points based on your home’s layout and size.
We implement encryption, strong passwords, and secure network protocols to safeguard your home network.
Yes, we can optimize your Wi-Fi setup to ensure reliable coverage in all areas of your home.
Technology Purchasing Advice:
Yes, we can offer recommendations on hardware and software purchases that best suit your requirements.
You can consult with our team to discuss your specific needs and get personalized recommendations.
Certainly, we consider your budget and offer cost-effective solutions without compromising performance.
Yes, we provide post-purchase support to ensure smooth setup and usage of the technology you’ve acquired.
Data Transfer and Migration:
Yes, we can help transfer data from old devices to new ones, ensuring a smooth transition without data loss.
We use secure data transfer methods and encryption to protect your sensitive data during the migration process.
Yes, we can transfer data between Windows, macOS, and other platforms, ensuring compatibility and accuracy.
Yes, we recommend backing up data before migration to ensure its safety in case of any unexpected issues.
Home Media Center Setup:
Yes, we can configure a home media center to centralize and access your media files from one convenient location.
We support various media center devices like smart TVs, media players, NAS devices, and home theater systems.
Absolutely, we can set up media server software to organize and stream your media content throughout the network.
Yes, we’ll provide instructions on using the media center and connecting various devices for seamless media playback.
Smart Home Device Integration:
Yes, we can set up and configure various smart home devices, creating a unified and user-friendly ecosystem.
We support a wide range of smart devices, including smart speakers, lights, cameras
Yes, we prioritize smart home security, enabling you to control and monitor your devices securely from anywhere.
We’ll guide you on using mobile apps or centralized controllers to manage and control your smart home devices.
Virus and Malware Removal:
If you suspect malware, contact our support team immediately. We will schedule a scan and remove the threats.
Yes, we can recommend and install reliable antivirus software to protect your system from future infections.
We’ll provide tips on safe browsing habits and best practices to minimize the risk of malware infections.
In some cases, we can help recover data affected by malware, but prevention is crucial to avoid data loss.
PABX Installation:
Yes, we provide professional PABX system installation for businesses, tailored to your communication needs.
PABX systems offer various features like call routing, voicemail, call forwarding, conference calling, etc.
Yes, we can integrate PABX systems with your network, CRM, and other communication tools for efficiency.
Yes, we provide training for your staff to effectively use the PABX system and its various features.
Mobile Device Support:
Yes, we offer technical assistance for mobile devices, including smartphones and tablets, across platforms.
Absolutely, we can help with device setup, including email configuration, app installation, and data transfer.
We ensure mobile device security through passcode settings, remote wiping capabilities, and app security.
Yes, we can troubleshoot and resolve issues related to mobile applications to ensure smooth functionality.