- Collaborate with application developers and application development teams.
- Solutions must be maintainable and leverage existing code or OOB functionality where possible.
- Provide support for ServiceNow Platform.
- Configure and enhance OOB solutions and custom apps on the ServiceNow Platform.
- Facilitate system upgrades, updates and patches.
- Perform root cause analysis and debug problems.
- Develop and maintain data integration between ServiceNow and other platforms.
- Develop and drive implementation of the service management tools, monitoring and associated business processes across the group.
- Vocational/Bachelor’s degree graduate.
- At least 5 years demonstrated experience in ITSM and Information Technology.
- Demonstrated experience in ITSM and Information Technology.
Advanced Knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes. “